Shipping policy

Processing time

Please allow 1 to 3 business days for us to process your order. Orders placed by 12:00 pm Pacific may be processed the same day when possible, but same-day processing is not guaranteed. You will receive tracking by email once your order ships (UPS, USPS or FedEx).

Shipping days

Many of our products are perishable, so we schedule shipments to avoid weekend delays in carrier facilities.

  • Overnight: ships Monday to Thursday, and Friday only if the address has Saturday delivery, excluding holidays.
  • Second Day: ships Monday to Wednesday, and Thursday for addresses with Saturday delivery.
  • USPS: ships Monday to Friday.

Choosing Overnight or Second Day shipping sets the transit time once your order leaves us; it does not mean your order ships the day you place it. Some products and quantities are offered only with faster shipping methods to keep transit time short.
We do not ship to PO boxes. Please include an email address and phone number so we can reach you about your order.

Harvest, weather and holiday delays

Some beneficial insects are harvested on set days, and a harvest can occasionally run late. We may also hold shipments during extreme heat, cold or holidays to protect product quality. If your order is delayed, we will ship it as soon as conditions allow and contact you by email or phone if the delay is significant.

Changes and cancellations

Please contact us within 30 minutes of placing your order to change or cancel it. Once an order is in production, we will do our best to help but cannot guarantee changes.

Quality Guarantee for beneficial insects and perishable products

If your beneficial insects or other perishable products are not viable when delivered, email info@naturesgoodguys.sbs within 48 hours of delivery with your order number and a description of the problem. We may ask for photos of the product and packaging. Products that hatch or emerge after delivery are reviewed case by case, based on species, timing and temperature. Approved replacements ship on Wednesdays and Thursdays.

The guarantee covers condition at delivery. It does not cover:

  • Incorrect shipping address: an address entered incorrectly at checkout. Contact us before your order is processed and we will correct it.
  • Storage or use instructions not followed: every order includes storage and use instructions, also posted on our website. Check your package right away for any refrigeration notice.
  • Delayed pickup: packages left outside, in a mailbox or returned to the post office because no one was available. Tracking is provided so you can plan to be home.

Ice packs are included to help moderate temperature in transit; they are not expected to arrive frozen. Some insects need a short time at room temperature before they become active, and many are hard to see without magnification.

Product use

We do not provide recommendations on pesticide use. Products are sold for home use only, not commercial use.

Questions

Email info@naturesgoodguys.sbs or call 1-800-493-1885, Monday to Friday, 8:00 am to 4:30 pm Pacific.